Cancellation Policy
NO REFUNDS, TRANSFER DATES OR CREDITS WILL BE GIVEN FOR ANY REASON WITHIN 30 DAYS OF YOUR SCHEDULED TOUR.
Up until 30 days before your tour date, you may request a refund. Refunds will be processed in 5 days of your initial call or email. For those who booked a Private shuttle or a Cadillac tour, a 5% administrative fee will be deducted from the original price that was paid. To receive a refund, please call us at (269) 231- 0365 or email info@grapeandgraintours.com and include the following information: (see below)
Grape and Grain Tours reserves the right to amend this cancellation policy at any time.
Exception: TRANSFER DATES OR VOUCHERS will be given to guests if we are forced to close because of weather. We will not offer any refunds or credits.
- 1. Name
- 2. Tour Type (i.e. Wednesday -Sunday, a Private Tour or Shuttle Service)
- 3. Tour Date and Pick Up Location
AGREEMENT
Entered into this agreement are Grape and Grain Tours and the guest.
There is no smoking on the bus.
If you damage any equipment on the bus, you are responsible for replacing it.
Anyone that appears intoxicated before the tour starts will not be allowed to board the bus. If you become disruptive or display inappropriate behavior at the wineries, this may result in your removal. If you become drunk and disorderly or too intoxicated on the tour and are not able to finish, the tour guide as the right to end the tour immediately. No refund will be given. If you get sick or vomit on one of the Grape and Grain coaches, you will be responsible for a cleaning fee of $300. This fee will be charged to the credit card on file.
There will be no fighting, disorderly conduct, abusive language, or inappropriate music on the bus.
Grape and Grain Tours will not be responsible for any personal items or purchases left on the bus.
PAYMENT POLICY
Entered into this agreement are Grape and Grain Tours and the paying guest.
There is no smoking on the bus.
If you damage any equipment on the bus, you are responsible for replacing it.
Anyone that appears intoxicated before the tour starts will not be allowed to board the bus. If you become disruptive or display inappropriate behavior at the wineries, this may result in your removal. If you become drunk and disorderly or too intoxicated on the tour and are not able to finish, the tour guide as the right to end the tour immediately. No refund will be given. If you get sick or vomit on one of Grape and Grain coaches, you will be responsible for a cleaning fee of $300. This fee will be charged to the credit card on file.
There will be no fighting, disorderly conduct, abusive language, or inappropriate music on the bus.
Grape and Grain Tours will not be responsible for any personal items or purchases left on the bus.
RESERVATION POLICY
Grape and Grain Tours accepts Visa, MasterCard, American Express and Discover. Your Credit Card will be charged for the full payment amount at the time you make your reservation.
Your reservation will not be considered confirmed until you have received confirmation from Grape & Grain Tours via e-mail or telephone.
If you have any questions or uncertainties, please call or email us for verification.
We reserve the right to change the times, tour locations and lunch stop and anytime without prior notice.