Cancellation Policy

No refunds, transfer dates, or credits will be given for any reason within 30 days of your scheduled tour. Up until 30 days before your tour date, you may request a refund. Refunds will be processed within five days of your initial call or email. For guests who booked a Private Shuttle or Cadillac Tour, a five percent administrative fee will be deducted from the original price paid.

To receive a refund, please call us at (269) 231-0365 or email info@grapeandgraintours.com
. When making a request, be sure to include your name, the tour type (such as Wednesday through Sunday, a Private Tour, or Shuttle Service), as well as your tour date and pick-up location.

The only exception to this policy is in the event that Grape & Grain Tours is forced to close due to weather. In such cases, transfer dates or vouchers will be offered, but no refunds or credits will be provided. Grape & Grain Tours reserves the right to amend this cancellation policy at any time.

This agreement is entered into between Grape & Grain Tours and the guest. There is no smoking permitted on the bus. If you damage any equipment, you will be held responsible for replacing it.

Guests who appear intoxicated before the tour begins will not be allowed to board the bus. If you become disruptive or display inappropriate behavior at the wineries, you may be removed from the tour. If you become excessively intoxicated and are unable to finish, the tour guide has the right to end your tour immediately, and no refund will be issued. Should you become sick or vomit on one of the coaches, you will be charged a $300 cleaning fee, which will be applied to the credit card on file.

Fighting, disorderly conduct, abusive language, or inappropriate music will not be tolerated. Grape & Grain Tours is not responsible for any personal items or purchases left on the bus.

Grape & Grain Tours accepts Visa, MasterCard, American Express, and Discover. Your credit card will be charged for the full amount at the time of reservation, and your booking will not be considered confirmed until you receive a confirmation from Grape & Grain Tours by email or telephone.

If you have any questions or uncertainties, please call or email us for verification. We reserve the right to change tour times, locations, and lunch stops at any time without prior notice.